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In today’s fast-paced business world, you tend to rely on your equipment more heavily than ever. That’s why a quality Service Department is critical to our mission at Alamiya Office Equipment—we strive to be the folks you know you can always count on.
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Let’s face it—there are only so many ways to make copies, print documents, or transmit faxes. All of the major brands of products use similar technologies; for the most part, the only difference is in how your equipment is maintained and cared for. That’s where Alamiya Office Equipment can add real value to your office environment.
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We have three technicians on our staff; they each have been trained on our entire UTAX and ROWE copier / printer product line, at their training center. They have training every year, to keep their knowledge up-to-date.
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With a major investment in your machine, it is important to have a service contract so we do at Alamiya we offer you free maintenance contract for three months from the date of purchasing. An engineer will visit on a regular basis to service the equipment and to ensure that it is operating at the highest level of reliability at all times. Our engineers are all fully trained and experienced, and all repairs are guaranteed, 95 % of problems are resolve during the first visit without leaving the customer's premises in quick turn-around time.
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If you have any of these equipment brands, and it’s not performing as it should, we can help. Just give us a call at +218.21.463.0820 and talk with one of our experienced Service Technicians. They can help you pinpoint the problem and work with you in getting your equipment back to doing its job—so you can do yours.
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SERVICES PROVIDED:
Hardware Problems:
If customer's experiences performance problems with the Equipment, customer must notify Alamiya's Customer Support Department by telephone or fax for verification of the problem(s).
Software Updates:
Alamiya will at its discretion periodically provide software updates at no additional cost to the customer's.
Operating System Support:
Alamiya will provide the first level of assistance for routine questions about system administration and other operating system issues.
Phone Support:
Phone assistance and support to evaluate and diagnose hardware or software issues will be available from 9:00 a.m. to 2:00 p.m and from 5:00 p.m to 8:00 p.m. excluding holidays.
SPARE PARTS & CONSUMABULES:
We provide spare parts, consumables and accessories for all UTAX, ROWE and HP products. We supplies you with everything you required for your digital repro systems - so you receive everything from one source. Whether spare parts or consumables.
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